Privacy Policy

1. Introduction

Welcome to Yappit AI. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered quality assurance and performance coaching platform.

By using Yappit AI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Profile information (job title, department, organization details)
• Call recordings and transcripts uploaded to our platform
• Performance data and quality scores
• Communication preferences and feedback
• Payment and billing information

2.2 Information Automatically Collected

When you access our services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, features used)
• Log data and analytics information
• Cookies and similar tracking technologies

2.3 Call Recording Data

Our platform processes call recordings and transcripts for quality assurance purposes. We automatically redact sensitive personal data including credit card numbers, social security numbers, and other personally identifiable information to ensure compliance with data protection regulations.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and analyze call recordings for quality assurance
• Generate performance insights and coaching recommendations
• Facilitate communication between agents, auditors, and managers
• Process payments and manage billing
• Send administrative information and service updates
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Within Your Organization: With authorized users within your organization based on role-based access controls
• Service Providers: With third-party vendors who perform services on our behalf (e.g., cloud hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement bank-grade encryption and industry-standard security measures to protect your information, including:

• End-to-end encryption for data in transit and at rest
• Automatic redaction of sensitive personal data
• Role-based access control (RBAC) to limit data access
• Regular security audits and vulnerability assessments
• Multi-factor authentication (MFA) for user accounts
• Secure data centers with 24/7 monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call recordings and performance data are retained according to your organization's retention policies and applicable regulatory requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

8. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract performance (to provide our services to you)
• Legitimate interests (to improve and secure our platform)
• Legal compliance (to meet regulatory requirements)
• Your consent (where applicable)

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses approved by the European Commission.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our services.

For more information, please see our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: